Comments on: ATT Is Broken

By: Bookmarks about Contract

Bookmarks about Contract — Sun, 03 Aug 2008 23:46:16 +0000

[...] – bookmarked by 3 members originally found by mgphenom on July 20, 2008 ATT Is Broken http://thefinneys.wordpress.com/?p=189 – bookmarked by 3 members originally found by globetot on [...]

By: Daily Digest | Get A New Browser

Daily Digest | Get A New Browser — Tue, 15 Jul 2008 12:34:01 +0000

[...] ATT Is Broken « Right Next Door Oh, and that whole thing about getting to keep my current voice plan, they won’t do it. I am bait-and-switched into either a) walking out without iPhones or b) signing up for a $15/month more expensive voice plan. (tags: at&t fail) [...]

By: AT&T FAIL | Get A New Browser

AT&T FAIL | Get A New Browser — Mon, 14 Jul 2008 20:10:50 +0000

[...] ATT Is Broken Oh, and that whole thing about getting to keep my current voice plan, they won’t do it. I am bait-and-switched into either a) walking out without iPhones or b) signing up for a $15/month more expensive voice plan. [...]

By: Michael

Michael — Mon, 14 Jul 2008 10:17:57 +0000

I refuse to pay $18 for an upgrade that took six hours of phone support to complete. It’s as simple as that.

By: Tankilo

Tankilo — Sun, 13 Jul 2008 20:20:47 +0000

Why do you refuse to pay $18 upgrade fees?
I could understand your case if you weren’t told, and then saw them on the bill, but you knew about it before you even got in line.

What I mean is I wish these things would be brought up at point of sale if you have a problem with it, not attempted to be “fixed” through customer service later.

If enough people refuse at point of sale I imagine it would make a bigger difference.

I don’t “like” the fee, but it does reward those customers who are low maintenance.